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The Gujarat Real Estate Regulatory Authority (RERA) has introduced a revised Standard Operating Procedure (SOP) aimed at improving the efficiency, transparency and timeliness of grievance redressal for homebuyers and other stakeholders. The new framework places greater emphasis on digital filing, structured documentation and defined procedural timelines. Complaints can be submitted online through the RERA portal, with offline filing continuing as an alternative. The authority has also strengthened case tracking through a centralised dashboard, enabling parties to monitor hearing schedules, notices and final orders, while reducing procedural delays caused by incomplete submissions.
The Gujarat Real Estate Regulatory Authority has implemented a new Standard Operating Procedure to streamline the handling of complaints and grievances across the state's real estate sector. The revised process is intended to ensure faster disposal of cases while enhancing transparency and accountability in grievance redressal. Advertisement
Under the updated framework, stakeholders are encouraged to file complaints online through the Gujarat RERA portal. While offline submissions remain permissible, digital filing has been prioritised to reduce administrative delays and improve tracking. Complainants are required to submit all relevant supporting documents, including transaction records and agreements, at the time of filing to prevent procedural interruptions during hearings.
The SOP also introduces a structured verification process, with complaints being scrutinised at the administrative level before being taken up for adjudication. This step is aimed at ensuring completeness of filings and smoother progression of cases.
A centralised RERA dashboard has been designated as the primary platform for monitoring case progress. Information related to hearing dates, notices and final orders will be made available through the dashboard, and parties are expected to regularly track updates once proceedings commence.
In addition, complaints have been categorised under defined formats based on their nature, such as possession delays, non-execution of agreements or compensation-related claims. The authority expects the revised SOP to significantly reduce resolution timelines and reinforce confidence among homebuyers and developers in the regulatory process.
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