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The Maharashtra Real Estate Regulatory Authority resolved 6,945 complaints from homebuyers during the past year, even though 5,073 new grievances were filed during the same period. This resulted in a record complaint disposal rate of 137%, indicating faster resolution of both new and older cases. Over the past two years, the authority has significantly improved its disposal performance compared to its earlier years, when resolution rates ranged between 50% and 70%. MahaRERA has also begun prioritising older complaints and speeding up hearings, while strengthening scrutiny during project registrations to reduce disputes and ensure timely delivery of housing projects.
The Maharashtra Real Estate Regulatory Authority (MahaRERA) resolved 6,945 complaints filed by homebuyers during the past year, while 5,073 new grievances were registered during the same period. The performance pushed the authority's complaint disposal rate to 137%, the highest recorded so far. Advertisement
Data released by MahaRERA showed that between January and December of the past year, the authority cleared more cases than it received. This improvement is part of a broader effort to reduce pending complaints and ensure that aggrieved homebuyers receive relief in a timely manner.
The regulator has been prioritising the disposal of older complaints through a structured approach. At the same time, it has been initiating hearings for newly filed complaints within a few months of their registration. On average, about 5,000 complaints are filed every year with the authority. At present, the number of pending complaints stands at around 6,000. However, except for those registered in the most recent months, hearings have already begun for nearly all pending matters.
MahaRERA was established in May 2017 under the **Real Estate (Regulation and Development) Act to regulate and promote the real estate sector and safeguard the interests of homebuyers. During the first seven years after its formation, a total of 23,854 complaints were filed with the authority. Out of these, 14,902 cases were resolved, resulting in a disposal rate ranging between 50% and 70%.
The pace of complaint resolution has improved significantly over the last two years. During this period, 10,235 complaints were registered, while 13,003 complaints were disposed of, resulting in an average disposal rate of 127%.
Performance data indicates that in the previous year, 3,868 complaints were filed and 4,775 were resolved, resulting in a disposal rate of 123%. In the past year, filings increased to 5,073 complaints, while the number of resolved cases rose to 6,945, pushing the disposal rate to 137%.
Many disputes brought before MahaRERA arise because homebuyers invest their lifetime savings in residential properties and face issues such as delays in possession, substandard construction quality, or the absence of promised facilities and amenities. In such cases, the authority is responsible for protecting homebuyers interests and ensuring that complaints are addressed promptly.
To improve the pace of hearings and clear pending cases, the leadership of the regulator planned measures to accelerate complaint resolution. The initiative was led by MahaRERA chairman Manoj Saunik, along with members Mahesh Pathak and Ravindra Deshpande. Their approach focused on increasing the frequency of hearings and systematically addressing older complaints, which helped reduce the backlog of cases.
Alongside faster dispute resolution, MahaRERA has also strengthened its project registration process to minimise future complaints. At the registration stage, the authority now conducts rigorous scrutiny of potential obstacles that could affect project completion.
The regulator has formed three independent groups to review proposed projects in detail. These groups examine the legal, financial and technical aspects of each development before approval. A MahaRERA registration number is issued only after the project meets all required provisions and compliance standards.
The authority has stated that its long-term objective is to ensure that projects are delivered on time and that disputes between developers and buyers are minimised. Homebuyers are also encouraged to carefully study project details and read all documents before signing agreements to avoid misunderstandings later.
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