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The Ludhiana district consumer disputes commission directed Green Space Infraheights Private Limited to refund INR 12.42 lakh to buyers who did not receive possession of their booked apartment and to pay 12% annual interest. The commission also imposed an additional INR 20,000 as costs for deficiency in service and unfair trade practice. The buyers had paid the full amount years ago but were repeatedly denied possession. The builder did not appear in the proceedings, prompting an exparte hearing. The order highlights the enforcement of consumer rights and accountability for delayed housing projects.
A district consumer disputes redressal commission in Ludhiana has ruled against Green Space Infraheights Private Limited, directing the builder to refund INR 12.42 lakh to buyers and pay 12% annual interest on the amount from the date of each payment until the refund is completed. The builder is required to complete the refund within 30 days of receiving the order. In addition, the commission imposed a cost of INR 20,000 for deficiency in service and unfair trade practice. Advertisement
The case was filed by Monica and her son Ishaan Shingari, residents of Ludhiana, who had booked an apartment in the Green Space affordable housing project at Billah village, Panchkula, Haryana. They paid the full consideration by late 2020 after booking in early 2019. Despite multiple reminders, follow-ups, and assurances from the builder, the possession of the flat was never handed over, causing prolonged financial and mental stress.
The builder did not appear during the proceedings, leading the commission to hear the case exparte. The panel observed that failure to deliver the flat constituted deficiency in service and unfair trade practice. The buyers had sought either the immediate delivery of the flat or a refund with interest and compensation, citing hardship caused by the delay. The commission, after reviewing the receipts and correspondence acknowledging the payments, ordered the refund with interest and cost.
The project was launched under the Affordable Group Housing Policy and had promised possession within a specific timeline after regulatory approvals. Records show that similar complaints against the developer have been filed in the past, with allottees seeking refunds and interest due to non-delivery despite full payments. These recurring delays highlight ongoing challenges in affordable housing projects where regulatory enforcement is crucial for protecting buyers rights.
This order aligns with broader trends in consumer law where commissions and tribunals regularly uphold the rights of homebuyers. Legal provisions now allow buyers to claim interest, costs, and compensation when developers fail to meet contractual obligations. Such rulings reinforce the principle that fulfilling financial commitments obligates developers to provide timely possession, and failure to do so can be legally challenged with strong remedies.
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