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Karur Vysya Bank: RLLR: 8.8 | 8.5% - 10.65%

From offline to online: How digital broker aggregation is changing property buying

#Opinions#India
Samudragupta Talukdar, Founder and CEO, Relata | Last Updated : 23rd Apr, 2025
Synopsis

The Indian real estate sector is witnessing a pivotal shift with the rise of digital broker aggregation platforms. Moving beyond traditional methods, property transactions are now powered by technology-driven tools like AI, virtual tours, and digital document management. These platforms connect buyers with verified brokers, offering structured listings, transparent pricing, and real-time analytics. While India still trails global counterparts like Zillow and Redfin, rapid digital adoption is underway. By 2026, over 35% of secondary market transactions are expected to be handled digitally. This transformation signals a new era for property buyers, brokers, and developers alike.

India's real estate sector is undergoing a tech-driven transformation. Once dominated by manual, paper-based processes, the landscape is swiftly moving online, fuelled by innovations such as virtual tours, AI-powered lead generation, and digital payments. This evolution has made the buying and selling of property not only faster but also more transparent and accessible.


Only a few years ago, buying property typically meant juggling weekend visits to broker offices, reviewing paper brochures, and fielding numerous calls. Now, prospective buyers can shortlist properties, interact with verified brokers, and even take virtual walkthroughs-before stepping foot on-site. While the digital shift didn't happen overnight, the COVID-19 pandemic played a catalytic role in accelerating this transition. Today's homebuyer values convenience, and technology is helping turn complex property processes into simplified experiences.

Digital broker aggregation platforms go beyond basic listing services. These tech platforms connect home seekers with pre-vetted real estate brokers, offering a unified and structured property search and transaction experience.

India is home to more than 500,000 real estate brokers, but most of them still operate in an unorganised manner. As per a recent study, only around 15% of these professionals currently make effective use of technology. Manual practices like cold calls and handwritten documentation are still common.

Globally, platforms like Zillow and Redfin have long embraced the digital approach. While India is catching up, progress is evident. By 2026, digital broker aggregation is expected to account for over 35% of secondary real estate transactions, an impressive leap from the time when property deals were entirely offline.

Digital platforms are reshaping the role of real estate brokers by streamlining their operations at every stage. In the listing phase, brokers can instantly upload multiple properties, expanding their reach without extra marketing costs. For client acquisition, they receive pre-qualified leads, eliminating time wasted on cold calls. Communication becomes more efficient through centralised systems. Virtual walkthroughs allow brokers to showcase properties remotely to more clients. Finally, digital documentation and e-signatures simplify the closing process, reducing paperwork and speeding up transactions.

As more users adopt technology, digital broker aggregation is set to enhance property transactions by making them more efficient, organised, and transparent. However, Talukdar believes that success in this landscape will depend on maintaining a balance leveraging innovation without losing the human element that remains crucial in high-involvement decisions like property buying. It is this synergy of tech and human touch that will determine how far India's real estate sector can progress in the digital age.

The views, opinions, and information expressed in this article are solely those of the author and do not necessarily reflect the views of Prop News Time. The content has not been independently verified or endorsed by Prop News Time. Readers are advised to exercise their own discretion and seek professional advice if required.

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