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The Nashik Municipal Corporation (NMC) is addressing a backlog of 2,600 unresolved civic complaints, 1,000 pending building plan approvals, and property tax objections. Municipal Commissioner Manisha Khatri has directed officials to resolve grievances within a week, while a review of the e-Connect App aims to improve response times. Building plan approvals now require mandatory online submissions to enhance efficiency, with a first-come, first-served process. Property owners must file tax objections by February 28. NMC is exploring digital solutions to improve transparency, streamline processes, and meet the demands of Nashik's rapid urban expansion.
The Nashik Municipal Corporation (NMC) is addressing multiple civic challenges, including unresolved public grievances, a backlog of building plan approvals, and property tax objections. These issues have raised concerns about the efficiency of municipal operations and prompted officials to take corrective action. Advertisement
NMC currently has over 2,600 pending complaints related to civic issues, with some remaining unresolved for more than two months. Municipal Commissioner Manisha Khatri has instructed department heads to clear this backlog within a week, emphasizing the importance of timely responses in maintaining public trust. Many complaints have been submitted via the NMC?s e-Connect App, but residents have reported slow response times. For instance, Sandesh Shintre, a resident, lodged a complaint about garbage burning on a city road, but it took officials a week to acknowledge the issue.
The delay in addressing grievances raises concerns about the efficiency of the NMC?s operations. Experts suggest that the backlog may be due to a lack of resources and personnel dedicated to handling complaints. With the city?s rapid growth, the demand for municipal services has increased, making it difficult for authorities to keep up. Khatri has planned a review of the grievance process to identify bottlenecks and introduce improvements, such as increasing staff, providing better training for officials, and enhancing the functionality of the e-Connect App. Additionally, residents are encouraged to participate in community meetings to directly voice their concerns.
The NMC is also working to streamline building plan approvals, as over 1,000 proposals have been pending for four months. This delay has caused frustration among builders and residents waiting for projects to move forward. To improve efficiency, the NMC has made online submission of building plans mandatory, eliminating the previous dual offline-online submission system that contributed to delays.
As part of administrative changes, the executive engineer of the town planning department has been transferred to the water supply department, and a new officer has been appointed to streamline operations. Building plan approvals will now be processed on a ?first come, first served? basis, except in cases where proposals do not meet compliance requirements. The shift to digital solutions is expected to not only reduce delays but also enhance transparency in the approval process. The NMC is also exploring ways to improve communication with applicants by providing clear guidelines and regular status updates to manage expectations.
The NMC has set a February 28 deadline for property owners to submit objections regarding property tax assessments. There are about 560,000 registered properties in Nashik, and the civic body has established a ?property registry? at each of its six divisional offices to facilitate verification and corrections. Property owners are encouraged to visit these offices to ensure that their details, including property address and ownership records, are accurate.
Objections can be raised concerning discrepancies in tax assessments or changes in property usage. However, owners must settle any outstanding tax dues before they can file objections. An NMC official stated that failure to submit objections by the deadline would mean that the current details in the registry would be considered final. To enhance transparency and efficiency, the NMC is considering introducing digital solutions that would allow taxpayers to access their information and file objections online.
These initiatives reflect NMC?s broader effort to enhance service delivery and improve public engagement. With Nashik?s rapid urban expansion, efficient municipal administration is essential to meet growing demands. By addressing grievances, clearing approval backlogs, and ensuring fair property tax assessments, the NMC aims to restore public confidence and create a more responsive civic system. Effective urban planning, digital solutions, and improved communication are crucial to keeping pace with the city's growth. The coming weeks will be critical in determining the success of these efforts, and residents are encouraged to actively participate in the process to help shape a better municipal framework for the future.
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