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Bhubaneswar civic body launches a chatbot to simplify property tax payments

#Taxation & Finance News#India#Odisha
Last Updated : 27th Jan, 2025
Synopsis

The Bhubaneswar Municipal Corporation (BMC) has launched two digital platforms to enhance municipal services and improve market operations. In collaboration with a private bank, BMC developed a WhatsApp chatbot that allows residents to pay property taxes, trade license fees, and user charges while submitting grievances conveniently via smartphones. Additionally, Emer RND Solutions Pvt. Limited created a market/vending zone rental collection application, which BMC introduced to automate rental collections and enable real-time payment tracking. These initiatives aim to transform urban governance, streamline revenue processes, and promote transparency, reinforcing BMC's commitment to efficient, citizen-centric service delivery and sustainable urban development.

The Bhubaneswar Municipal Corporation (BMC) launched two innovative digital platforms on Wednesday to enhance citizen services and streamline market operations. In partnership with a private bank, BMC introduced a WhatsApp chatbot that simplifies access to municipal services. This platform allows residents to pay property taxes, trade license fees, and user charges for services such as birth and death certificates. Additionally, it facilitates grievance submissions, eliminating the need for visits to municipal offices.


By using this chatbot, residents can access essential services directly on their smartphones. The municipal commissioner highlighted that this initiative empowers citizens by providing efficient, user-friendly access to various services. With a dedicated WhatsApp number, users can now process payments and resolve issues seamlessly, reflecting BMC's commitment to transforming urban governance.

BMC also unveiled a Market/Vending Zone Rental Collection Application, developed by Emer RND Solutions Pvt. Limited, to improve revenue management. This platform automates rental collections from city markets and vending zones, offering real-time payment tracking and promoting financial transparency. The application aims to improve revenue processes and enhance accountability, ensuring streamlined operations within the corporation.

These digital advancements demonstrate BMC's dedication to integrating technology into municipal management. The WhatsApp chatbot simplifies service delivery for residents, while the rental collection application focuses on operational efficiency and robust financial systems. Together, these initiatives reflect BMC's focus on citizen-centric solutions and sustainable urban development.

By leveraging these digital tools, BMC aims to build a more transparent, efficient, and citizen-centric service delivery framework. These advancements align with the broader goal of establishing Bhubaneswar as a smart city that focuses on innovation and sustainability while addressing the evolving needs of its residents.

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