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The Bruhat Bengaluru Mahanagara Palike (BBMP) launched its e-khata system to streamline property record management, but its pilot in the East zone saw slow uptake. Since 2022, only 8.6% of the 3.5 lakh property owners have adopted the system. The initiative aims to reduce fraud and improve transparency, but awareness and documentation challenges, such as GPS and KYC submissions, have hindered progress. Despite extensive promotion, many property owners have yet to link their GPS data. To ensure success, BBMP needs to address these issues, as the system promises to simplify property transactions and increase accountability.
The Bruhat Bengaluru Mahanagara Palike (BBMP) may have recently launched its e-khata system with considerable enthusiasm, but its pilot initiative, introduced two years ago in the East zone, has seen only 8.6%-or 30,000-of the 3.5 lakh property owners taking advantage of the certificate. Advertisement
Initiated as a pilot in 2022, the e-khata project aimed to enhance transparency and streamline property record management. However, uptake has been slower than anticipated. Special Commissioner (Revenue) Munish Moudgil cited factors such as a lack of awareness and challenges in submitting documents like GPS data and KYC details. A senior BBMP revenue official remarked that despite extensive promotion and advocacy, few people have come forward to complete the process. Those who already possess their e-khata need only to link their GPS data to the system.
The primary objective of e-khata is to prevent exploitation by officials such as Assistant Revenue Officers (AROs) and Panchayat Development Officers (PDOs). According to a senior bureaucrat from the revenue department, property owners previously had to spend between ?50,000 and ?150,000, depending on property size, to obtain the khata certificate, often facing fraudulent practices. The official added that the system was introduced to address these issues and simplify the process.
The e-khata system enhances property management for the BBMP's revenue department, ensuring transparency and accountability. It was first rolled out in three wards within the Shantinagar sub-division and later expanded to 11 wards in Domlur, CV Raman Nagar, and Jeevan Bima Nagar. The second phase extended to 30 wards, including JC Nagar, Hebbal, Shivajinagar, Vasanthnagar, Pulikeshinagar, KG Halli, Maruthi Sevanagar, and HBR Layout. Handwritten property rights certificates, including Uttara Patra (except for applications processed through Sakala), have been banned.
The e-khata system was developed by the National Informatics Centre and customised for the BBMP in collaboration with the Directorate of Municipal Administration and the State Data Centre. The digital documents now contain 42 fields of information, such as property rights, floor details, tax details, property and owner photos, and GPS information-compared to the 18 fields in previous khata certificates. The system is integrated with Kaveri, maintained by the Department of Stamps and Registration, which automates property mutations during transactions such as sales or gifts.
In conclusion, despite its potential to transform property record management, the e-khata system has faced significant challenges in gaining traction among property owners. Addressing awareness and usability issues will be crucial for the BBMP to ensure the system's success and ultimately benefit Bengaluru's real estate landscape.
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